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Privacy Policy

Privacy Policy

The IBIS Hotel Queens Quarter ensures that the privacy and protection of personal data is treated with the utmost seriousness. Our privacy statement sets out the data protection practices currently in place within the company.

Privacy Statement

We fully endorse and adhere to the principles of the Data Protection Acts 1998 and 2003. Specifically, we state that we will:

Obtain and process information fairly.
Keep it only for one or more specified, explicit and lawful purpose.
Use and disclose it only in ways compatible with these purposes.
Keep it safe and secure.
Keep it accurate, complete and up to date.
Ensure that it is adequate, relevant and not excessive.
Retain it for no longer than is necessary for the purpose or purposes.
Give a copy of his/her personal data to that individual, on written request.
Personal Information We May Collect

When you access our website or stay in one of our hotels, you may provide us voluntarily with certain information about yourself (“personally identifiable information”) so we are able to provide you with a particular service. Such information may include but is not limited to details such as your name, address, telephone number, e-mail address, credit card number, passport number, room preference, names and ages of children, gender and other lifestyle information that will assist us in personalising your stay.

Why We Collect Your Personal Information

Information we collect on the website and throughout your stay may be used to enhance your experience in the following ways:

Confirm your hotel reservations
E-mail you in advance of your stay to make preparations
Request your evaluation of a hotel via a satisfaction survey
Send you correspondence relating to your hotel stay
Bill your credit card for Advance Purchase Reservations and Advance Deposits
Respond to your customer-service inquiries or requests
Communicate special offers and news of The Andras House Group to you, if you choose to receive such notices
To understand your needs and preferences, maintaining a record so we can better serve and delight our guests
To add to our guest profile information so no matter where you travel within The Andras House Group, you will be recognised
To meet legal and regulatory requirements
Guest Satisfaction Surveys

We strive to exceed the expectations of our guests and continually improve the quality of service and product provided in our hotels. As such, customer comments and feedback are highly valued and an essential tool to our business. As part of your Overall Hotel Stay Experience, we engage a third party to randomly survey guests and request an evaluation of all aspects of your hotel stay. These surveys are sent via e-mail. If you do not wish to be contacted for satisfaction surveys, please advise the hotel either at check-in, during your stay, or via the link at the bottom of the survey invitation e-mail you receive.

Marketing Communications

When making a reservation or upon checking into a hotel, you have the opportunity to opt in to receive periodic communications regarding special promotions and offers from The Andras House Group. If you have chosen to receive them, you may opt to stop receiving these e-mails at anytime, via the link at the bottom or by contacting The Andras House Group.

When and With Whom May We Share Your Information

In most cases, the information you provide is added to a local database and then uploaded to a global database for The Andras House Group. In the course of processing your information, it may be necessary to transfer your information to other hotels within The Andras House Group, their affiliates and/or third party service providers located in the United States and Europe for the purposes outlined within this Privacy Statement. As a general practice, The Andras House Group does not sell, rent, or give physical possession of your information to unaffiliated third parties outside The Andras House Group. The parties that information is shared with are contractually prohibited from using personally identifiable information for any purpose other than for the purpose The Andras House Group specifies.

Security Statement

This site uses the Secure Sockets Layer protocol to protect your online transaction. Secure Sockets Layer is a security protocol that provides communications privacy over the internet. This allows your computer to communicate with our server in a way that is designed to prevent tampering or message forgery. Your credit card number is also "one-way" encrypted as it enters our databases. We will take all reasonable care to keep the details of your order and credit card information secure. We will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when making reservations at this website.

Cookie Usage and Storage

We do not store any personal or traceable customer information in the cookies that we use. Additionally, all our cookie data is encrypted to prevent third parties from accessing the information they contain. Each cookie we set lasts only for the duration of each visit.

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Ibis Queens Quarter, 75 University Street, Belfast, BT7 1HL, Northern Ireland
Phone Number: +44 (0)28 9033 3366  |  Email:  h7288-re@accor.com